Privacy Policy

Last Updated: 07/22/2026

Introduction

We operate the website royalcustompackaging.com. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have regarding your information. By using our Site or placing an order with us, you agree to the practices described in this Privacy Policy.

Information We Collect

Information you provide to us:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely by our payment processor — we do not store full card numbers)
• Order details, including custom packaging specifications, artwork, or design files you submit
• Preferences and interests you share with us, such as through surveys, quote requests, or promotions
• Any information you provide when contacting customer support, requesting a quote, or signing up for our newsletter
   

Information collected automatically:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages viewed, time spent on the Site, and the site that referred you to us
• Cookies and similar tracking technologies (see Section 4)

We generally use this technical data in aggregate to understand traffic and usage trends rather than to identify you individually.

How We Use Your Information

We use the information we collect to:

• Process, produce, and ship your order, including custom-printed packaging
• Communicate with you about quotes, orders, proof/artwork approval, and support requests
• Send marketing emails or promotions where you've opted in (you can unsubscribe anytime)
• Maintain and improve our Site, products, and customer experience
• Conduct market research and customer surveys and personalize your experience on our Site
• Detect, investigate, and prevent fraud or unauthorized activity
• Comply with applicable laws and regulations

Cookies and Tracking Technologies

We use cookies and similar technologies to keep the Site running properly, remember your preferences, analyze traffic, and support our marketing. Some cookies are essential, while others, like analytics cookies, are optional and can be managed through your browser settings.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it with:

• Payment processors, to securely process payments
• Shipping and freight carriers, to deliver domestic and international orders
• Printing or production partners, where necessary to fulfill custom packaging orders
• Email marketing, live chat, and website analytics providers
• Law enforcement or government authorities when required by law

These partners are only permitted to use your information to provide the services we've requested.

Data Retention

We retain your personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

International Customers

We are based in the United States. If you access our Site from another country, you understand that your information may be transferred to and processed in the United States.

Your Privacy Rights

All customers, wherever you're located: 

You can ask us what personal information we hold about you, ask us to correct anything inaccurate or incomplete, opt out of marketing emails at any time (via the unsubscribe link or by contacting us), and ask us to delete your information — subject to what we're legally required to keep for tax, accounting, or order-history purposes.

California residents: 

Under the CCPA/CPRA, you additionally have the right to know what personal information we collect, request its deletion or correction, opt out of the sale or sharing of personal information, and not face discrimination for exercising these rights.

Residents of other states or countries: 

Depending on where you live (e.g., Virginia, Colorado, Connecticut, the EU/UK), you may have similar rights to access, correct, delete, or restrict use of your data, and to opt out of certain marketing or data-sharing.

To exercise any of these rights, contact us at info@royalcustompackaging.com.

Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

Business Transfers

If Royal Custom Packaging USA is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Phone number: +1 (848) 316-9117

Email: info@royalcustompackaging.com

Address: 3409 N 7th Ave Unit #529 Phoenix, AZ 85013

City: Phoenix

State/Province: Arizona

Zip/postal code: 85013

Country: USA

Roya Custom Packaging USA