Refund and Return Policy

1. Overview

Because we manufacture custom packaging to each customer's own specifications, this policy works a bit differently from a typical retail return policy. Please read it before placing your order.

2. Custom Orders Are Final Sale

Since your packaging is produced to your exact specifications and the proof you approved, orders aren't eligible for return, exchange, or refund once production has begun — except as described in Section 3 below.

3. Defects, Errors & Damaged Shipments

If your order arrives damaged or defective, or doesn't match the proof you approved, we'll make it right:

• Notify us within 7 business days of delivery, with your order number and photos of the issue.
• We may ask you to return the affected items in its original packaging and the condition you received them; the item must be unused, or send further photos, so we can verify the issue. For verified defects, we'll cover reasonable return shipping.
• Once verified, we'll typically re-print and re-ship the corrected items at no charge; a refund may be issued instead at our discretion if a reprint isn't practical.
• Claims reported after 7 business days may not be eligible for a free replacement.

4. What's Not Considered a Defect

The following are a normal part of custom printing and manufacturing, and won't qualify for a free replacement or refund:

• Minor variations in color, material, or finished dimensions
• Differences between how your design looked on screen and how the color actually prints
• Errors that were already present in the proof you approved
• Quantities that arrive slightly over or under what you ordered, within standard printing-trade tolerances

5. Order Changes & Cancellations

• Before you approve your proof: you can request changes or cancel at no charge.
• After approval, before production starts: cancellation may still be possible, but a fee may apply to cover design or setup work already completed.
• Once production has started: orders generally can't be changed or canceled.

6. Refund Method & Timing

Approved refunds are issued to your original payment method, usually within 7 business days. Original shipping charges and any rush or expedite fees are non-refundable.

7. International Orders

For orders shipped outside the United States, customs duties, import taxes, and brokerage fees are non-refundable. Return shipping is the customer's responsibility unless the return is due to our error.

8. How to Request a Return, Replacement, or Refund

Email us at info@royalcustompackaging.com with your order number, a description of the issue, and photos if you have them. We'll walk you through the next steps.

Contact Us

Phone number: +1 (848) 316-9117

Email: info@royalcustompackaging.com

Address: 3409 N 7th Ave Unit #529 Phoenix, AZ 85013

City: Phoenix

State/Province: Arizona

Zip/postal code: 85013

Country: USA

Roya Custom Packaging USA